Refund policy

Returns & Refund Policy

Refunds

Due to the personalised nature of our virtual styling services, all sales are final.

If you purchase a styling service and we have not yet begun providing the service, you may request to cancel your order but note that this is not guaranteed.

By purchasing a service, you acknowledge that once we have started providing the service (including reviewing your questionnaire, conducting research, creating mood boards, styling recommendations, or any other personalised work), you may lose your right to cancel and receive a refund.

Amendments

We want you to be happy with your styling experience.

Each styling service includes up to three reasonable revisions to your personalised recommendations at no additional cost, provided the revisions are requested within 14 days of delivery.

Additional revisions beyond the included allowance may incur a fee, which will be confirmed before any further work begins.

Delays

Delivery times begin once we have received all required information, including completed questionnaires, measurements, photographs, or any other requested materials.

If we require additional information from you, delivery times may be extended accordingly.

Should an unexpected delay occur on our end, we will keep you informed and provide an updated estimated delivery date.